Question 1

What are your prices?

Accepted Answer

The most complicated answer in the world. Please visit our cookie pricing page to try to make sense out of the hot mess I've created...

Question 2

How do I start an order?

Accepted Answer

By filling out our handy dandy custom order form!!

Please fill out with as much detail as possible and that will help get the ball rolling!

Question 3

Do you require a deposit?

Accepted Answer

Deposit Info:
 
For all custom orders, we require a 50% down payment in order to secure your order and pick-up date.

If customer decides to cancel order, or does not pay in full; the down payment is non-refundable.

Question 4

How early should I contact you about an order?

Accepted Answer

I always say the earlier the better.

If you know next year you're going to want 3 dozen custom birthday cookies the week before Christmas I would put that request in.... now. You don't have to have all the details (especially if its for a kid's B-day, we all know that theme is going to be changing 64 times) but if you want to put a deposit down to hold a date that is totally a thing.

Last minute requests (placed within a week of pick up) will be subject to a rush fee... don't get mad! I have to! See the rush fee section for more info...

Question 5

Do I need to pay a rush fee?

Accepted Answer

Hopefully not BUUUUUUT let's all take a precious moment to remember that your lack of planning does not constitute an emergency on my part. Harsh, I know, but my therapist (my dog) says that I need to institute and uphold boundaries in my personal and professional life.

An agreed upon 25% rush fee will be applied if an order is placed within a week of the pick up date.

An agreed upon 50% super rush fee will be applied if order is placed within 72 hours of the pick up time.

Please note that rush orders are not always (and not often) accepted due to booking availability.

Question 6

Do you charge for shipping and delivery? What about pick-up?

Accepted Answer

Delivery: $10 
Pick-Up: Free
Shipping: Starts at $20
 
All cookie-related deliveries MUST be located within the Bismarck city limits. 
 
Pick-Ups are FREE 99! AKA, free. We have our own space now, sons! 706 E Ave. E - Cookie Haus.  By appointment/invite only currently.

Question 7

Why are your cookies so expensive?

Accepted Answer

Don't worry I won't think you're rude if you click this! They are indeed expensive because they are handmade creations made with love! Also they take a lot of time to make, ingredients are expensive, etc.

Consider them a luxury item. A treat if you will!

Question 8

Why are parties so freaking expensive?!

Accepted Answer

Great question!! They are a TON of work and prep and although they are super fun, they cause our poor, sweet, delicate Witney a certain amount of social anxiety because there's always a moment where an inappropriate comment about tips is made and sometimes it lands, sometimes it doesn't... and now I'm talking about it here and its making my armpits sweat like Mary Catherine Gallagher....

aaaanyway, I have to also shut down all cookie production for the day, yada yada yada, they're expensive, It's just the way it is. Sorry not sorry. But I am a little bit actually sorry...

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