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  • What are your prices?
    The most complicated answer in the world. Please visit our cookie pricing page to try to make sense out of the hot mess I've created...
  • How do I start an order?
    By filling out our handy dandy custom order form!! Please fill out with as much detail as possible and that will help get the ball rolling!
  • Do you require a deposit?
    Deposit Info: For all custom orders, we require a 50% down payment in order to secure your order and pick-up date. If customer decides to cancel order, or does not pay in full; the down payment is non-refundable.
  • How early should I contact you about an order?
    I always say the earlier the better. If you know next year you're going to want 3 dozen custom birthday cookies the week before Christmas I would put that request in.... now. You don't have to have all the details (especially if its for a kid's B-day, we all know that theme is going to be changing 64 times) but if you want to put a deposit down to hold a date that is totally a thing. Last minute requests (placed within a week of pick up) will be subject to a rush fee... don't get mad! I have to! See the rush fee section for more info...
  • Do I need to pay a rush fee?
    Hopefully not BUUUUUUT let's all take a precious moment to remember that your lack of planning does not constitute an emergency on my part. Harsh, I know, but my therapist (my dog) says that I need to institute and uphold boundaries in my personal and professional life. An agreed upon 25% rush fee will be applied if an order is placed within a week of the pick up date. An agreed upon 50% super rush fee will be applied if order is placed within 72 hours of the pick up time. Please note that rush orders are not always (and not often) accepted due to booking availability.
  • Do you charge for shipping and delivery? What about pick-up?
    Delivery & Shipping: $5 Pick-Up: Free All cookie-related deliveries MUST be located within the Bismarck-Mandan-Lincoln area. If you somehow order cookies to be shipped (please don't) you WILL be refunded and no cookies will be sent. Because I CAN'T!!! I know, it's awful and this world is deeply flawed. We ship UNCO merch/non-food product orders for a flat rate of $5 bucks within the U.S (little more if you're in Scotland!!) Pick-Ups are FREE 99! AKA, free. We have our own space now, sons! 706 E Ave. E - Cookie Haus. By appointment/invite only currently.
  • Why are your cookies so expensive?
    Don't worry I won't think you're rude if you click this! They are indeed expensive because they are handmade creations made with love! Also they take a lot of time to make, ingredients are expensive, etc. Consider them a luxury item. A treat if you will!
  • Where is Unconventional Cookies located?
    Heart of beauuuuuutiful Bismarck, North Dakota! The Cookie Haus!!! 706 E Ave E Bismarck ND 58501 (It's not your traditional storefront kids)! We love our visitors, but in order to woo them properly - our calendar has to be cleared! Therefore the HAUS is by appointment only!
  • What are your operating hours?
    We have no "normal" hours here at Unco. We work as needed and rest when applicable. You can contact us to schedule an appointment or check the events page for open hours and pop-ups!
  • Can Unco ship cookies?
    NOPE! Sorry little one. Sad face. Unfortunately Unco is not run out of a commercial kitchen so we can only do in-person sales at this time. Although, you the customer can send them wherever the heck you want after the cookies pass from our hands to yours!!!! OR you can buy us a commercial bakery. Then we can ship all day every day... Those are my very limited shipping options. Oh and if you win a free box in a giveaway or something. I can ship free stuff... and stickers. Just no purchased cookies. booooooooo 😿
  • Can I buy a gift certificate?
    Yes! You can purchase physical Gift Certificates at the Cookie Haus or there is a digital option here.
  • How do you feel about fellow artist/maker collaborations??
    WE LOVE EM. Supporting local art, artisans, makers and small business is like, really important. SO - if you're cool, and think WE can do something cool together... check out this page!! We are suuuper interested in collaborating with brands/businesses, so on - whether it's limited or long term partnership. Regarding that, when we do work with businesses, we require payment for services. Bakers are artists and artists deserve payment for work. Boom!
  • Will you donate cookies for (fill in the blank)
    Perhaps... We here at UNCO proudly and lovingly support non-profit groups. So, if you are interested in collaborating, you can drop us a line (and if you're good at your job - you can find our email address on our site to contact us - HA!) As a (super) small business we unfortunately cannot accommodate all donation requests but we will send out good thoughts regardless of our availability.
  • Can you/will you make me a cake?
    no. just no.
  • How long are they fresh? Can I freeze some of my cookies?
    YES!!! They freeze really well and from all of my super scientific research (googling and personal taste testing) they are great at room temp for 2 weeks if kept sealed. They will start to dry out if left out of the freezer for any longer than that. They freeze well for up to 6 months. I haven't experimented with longer than that and my BFF google suggests that as the longest you should keep them too. My suggestion for freezing is to keep them in their lil bags that I fresh-pack them in, and then put them in a freezer bag or tupperware thingy. I always then wrap my tupperware in saran wrap and tin foil... it's probably overkill but a wasted cookie is a tragic thing... Defrost covered until at room temp (so that the condensation builds up on the packaging, not the cookie surface) then they can be taken out of their containers/wrappers without smearing and color bleeding.
  • What is the Cookie Haus address?
    706 E Ave E Bismarck, ND 58501 (right across the street from Bismarck High to the North. Pink front door, striped handrails... you'll see it)
  • What hours is the Cookie Haus open?
    We have no set hours. Currently everything is by appointment only or please check out our event page for rotating open hours.
  • Do you do Cookie Haus parties?
    OH do we! We loooooooove a good old fashioned Cookie Haus party!
  • Can I come watch and not participate?
    Sure! But please keep in mind the Cookie Haus is a relatively tiny place filled with lots of sharp, breakable things so we can't get too crazy with the amount of bodies we pack in.
  • What ingredients do you use?
    My cookies are your typical, old-fashioned sugar cookies. (If you are ordering a special flavor or whatever please contact me if ingredients are needed) Cookie ingredients: All-Purpose Flour Granulated Sugar Eggs Vanilla Salt Baking Powder Butter Royal icing ingredients: Meringue Powder Confectioner's Sugar Clear Vanilla Extract Almond Extract and various gel food colors Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, soybeans, tree nuts, peanuts, fish, shellfish or wheat.
  • Can you make my cookies gluten free?
    Sure! For an added fee of course. Mua ha ha! Full disclosure: Unco has a small kitchen and all equipment comes in contact with gluten. We will clean and sanitize as best we can but there is not a 100% guarantee that there will be her cross contamination with gluten. So here's the official disclaimer: Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, soybeans, tree nuts, peanuts, fish, shellfish or wheat.
  • Can you make my cookies sugar free?
    Sorry friend. Sugar is like the main thing I use... I wouldn't even know where to start.
  • Can you make my icing without artificial dyes?
    yes... but it will all be one color then.... like an off-white.
  • Are your cookies nut free?
    The basic sugar cookies themselves are nut free, the royal icing has almond extract in it (can be omitted upon special request) Any specialty flavors vary per recipe and individual info can be given as needed. Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, soybeans, tree nuts, peanuts, fish, shellfish or wheat.
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