Frequently Asked Questions
FAQ
Where is Unconventional Cookies located?
Heart of beautiful Bismarck, North Dakota! We also service and consider surrounding cities, Mandan and Lincoln, ND as "local" to us.
We are now doing box pick-up days at Nodakian Studios: 2107 E Rosser Ave. Bismarck, ND 58501. Check the calendar for upcoming dates!
Can Unconventional Cookies ship cookies and cookie by products??
NOPE! Sorry little one. Sad face.
Unfortunately Unco is not run out of a commercial kitchen so we can only do in-person sales at this time.
Although, you the customer can send them wherever the heck you want after the cookies pass from my hands to yours!!!!
OR you can buy me a bakery.
Those are my very limited shipping options. Oh and if you win a free box in a giveaway or something. I can ship free stuff... and stickers. Just no cookies. booooooooo 😿
Deposit/Rush Order - Custom Cookie Info!
Deposit Info:
For all custom orders, we require a 50% down payment in order to secure your order.
If customer decides to cancel order, or does not pay in full; the down payment is not refundable.
Rush Order/Courtesy Fee: 50% of your order total, added.
UNCO will determine if a rush/courtesy charge is applicable if it meets the following:
A last minute request and/or orante request with severe time limitations that interrupt our current custom order rotation in which we have committed to months prior, and to honor those orders we've had to turn away.
Can you make my cookies gluten free?
It's been done, attempted, etc. - But, umm, not great! We're keen to find a recipe and are workin' away in the test kitchen and stuff. MWAH
What ingredients do you use?
My cookies are your typical, old-fashioned sugar cookies.
Cookie ingredients:
All-Purpose Flour
Granulated Sugar
Eggs
Vanilla
Salt
Baking Powder
Butter
Royal icing ingredients:
Meringue Powder
Confectioner's Sugar
and various food coloring
What is the deal and how can I sign up for the subscription boxes?
Essentially it is a cookie of the month club! Instead of wine or makeup samples or whatever the typical "of-the-month" clubs are.
Each month has a theme and they are super fun!!! When you sign up you are reserving your next month's box. So if you sign up in September your first box will be the October box. Does that make sense??????????? If not just message me! Visit the
monthly subscription boxes page for more info.
How can I sign up????
GLAD YOU ASKED!! Visit the
subscription box plans page to pick your plan!
What's the deal with marketing collabs and donations?? (cue jerry seinfeld)
We here at UNCO proudly and lovingly support non-profit groups. So, if you are interested in collaborating, you can drop us a line (and if you're good at your job - you can find our email address on our site to contact us - HA!)
We are suuuper interested in colloborating with brands/businesses, so on - whether it's limited or long term partnership. Regarding that, when we do work with businesses, we require payment for services.
Bakers are artists and artists deserve payment for work. Boom!
Can I buy a gift certificate?
We currently don't have physical gift certificates, but if you would like to gift a box or subscription, just contact me and we will get it all worked out!
How long are they fresh? Can I freeze some of my cookies?
YES!!! They freeze really well and from all of my super scientific research (googling and personal taste testing) they are great at room temp for 2 weeks if kept sealed. They will start to dry out if left out of the freezer for any longer than that. They freeze well for up to 6 months. I haven't experimented with longer than that and my BFF google suggests that as the longest you should keep them too.
My suggestion for freezing is to keep them in their lil bags that I fresh-pack them in, and then put them in a freezer bag or tupperware thingy. I always then wrap my tupperware in saran wrap and tin foil... it's probably overkill but a wasted cookie is a tragic thing...
Do you charge for shipping and delivery? What about pick-up?
If your store order is $100 or more - shipping and delivery is FREE!
Use promo code FREESHIP at checkout.
If your order is smaller, read below!
We charge a flat $5 shipping and delivery fee.
All cookie-related deliveries must be located within the Bismarck-Mandan-Lincoln area, ya hear?
We ship UNCO merch/non-food product orders for a flat rate of $5 bucks within the U.S (little more if you're in Scotland!!
Pick-Ups are held at least once a month, and you can bypass all fees by stopping by and smiling!!
Check out our
event calendar above for the latest and greatest info on pickup days!
How do you feel about fellow artist/maker collaborations??
WE LOVE EM.
Supporting local art, artisans, makers and small business is like, really important. SO - if you're cool, and think WE can do something cool together...
check out this page!!